Effective Date: 26th August 2025
At Alstonville Medical Centre we are committed to providing high-quality care and ensuring that appointment times are available for all patients who need them. To help us achieve this, we have implemented the following policy regarding missed appointments and late cancellations.
1. Appointment Cancellations
If you are unable to attend your scheduled appointment, we kindly request that you provide at least 24 hours’ notice. This allows us the opportunity to offer the appointment time to another patient in need of care.
Cancellations can be made by:
- * Calling our reception on 02 66283101
- * Texting NO on your appointment reminder on your phone
2. No-Show and Late Cancellation Fee
Failure to attend an appointment without providing at least 24 hours’ notice will result in a fee of $88.00 being charged to your account.
- * This fee is not covered by Medicare or private health insurance.
- * The fee must be paid before further appointments can be booked.
3. Exceptions
We understand that emergencies and unforeseen circumstances do arise. In such cases, please contact us as soon as possible. Consideration will be given on a case-by-case basis, at the discretion of management.
4. Repeated No-Shows
Patients who repeatedly miss appointments without adequate notice may be asked to pre-pay for future consultations or may be subject to discharge from the practice.
5. Acknowledgment
By booking an appointment with Alstonville Medical Centre you acknowledge and agree to comply with this policy.
Thank you for your cooperation.
Your understanding helps us provide better care for all our patients.
If you have any questions regarding this policy, please contact our team on 02 66283101
